Right of withdrawal
Policy statement on the consumer’s right of withdrawal
pursuant to article 49, paragraph 4 Legislative Decree 206/2005 (Consumers Code)
I) Who is the consumer?
An individual who acts for purposes unconnected to any entrepreneurial, commercial, small business or professional activity conducted is defined as a “consumer”, with all the associated consequences and rights prescribed by the Consumers Code. Do you identify with this definition? Welcome to Talent Garden Italy Shop, our e-commerce site!
II) What is the consumer’s right of withdrawal?
Not convinced about what you bought on our website? No worries: withdrawal means the right to reconsider the purchase you’ve already made. During the “cooling-off period,” lasting 14 days, you can inform us of your decision to exercise your right of withdrawal, cancelling the products purchased and receiving a full refund for the price paid, without having to provide any reasons and without any additional costs.
III) What happens if you exercise your right of withdrawal?
Once you have informed us of your decision to cancel the order, all payments made to us will be refunded, without undue delay and under no circumstances after more than 14 days have elapsed from the date we receive your communication. Refunds will be made using the same means of payment that you used for the initial transaction, unless you expressly agreed otherwise.
This does not affect your right to withdraw from the contract once the 14 day period has elapsed when allowed under the General Contractual Terms and Conditions approved by you.
IV) How do you exercise your right of withdrawal?
It’s very simple; you just inform us of your decision to withdraw.
Our contact information is as follows:
Talent Garden Spain S.L., Calle Juan de Mariana, 15, 28045, Madrid (M) (for registered mail)
E-mail address: firstname.lastname@example.org
Until the end of the cooling-off period, you can inform us of your decision to withdraw by means of an explicit written statement which can take any form (for example by means of registered mail or email), or otherwise – even easier – you can opt to fill in one of the forms that you will find here, according to your needs.
Once the form has been filled in and sent, we will send confirmation that we have received it to the email address.
V) What are the consumer’s obligations in the event of withdrawal?
If the consumer has entered into a contract for the provision of services and has asked to commence the service during the cooling-off period, they are required to pay an amount which is in proportion to what they have received until they inform us of their withdrawal from the contract.
If you have a badge for accessing the Talent Garden facilities, it must be returned in the manner indicated when the badge is delivered.
The forms for exercising your right of withdrawal are available below.
VI) Can I exercise my right of withdrawal for contracts stipulated on Talent Garden Italy Online Shop?
Yes, the Consumer’s Code grants consumers a right of withdrawal in various scenarios, including when the consumer enters into a Contract for the Provision of Services (a contract whereby the consumer purchases a service).
VII) Is it possible to withdraw from any purchase?
Article 59 of the Consumer’s Code contains a list of goods and services regarding which you are unable to exercise the right of withdrawal after purchase. More specifically, the right of withdrawal is ruled out in the case of contracts for the provision of services after the service has been fully provided. Don’t worry! In this case, during purchase you’ll be informed of the fact that you won’t be able to exercise your right of withdrawal.
DETAILS OF FORMS
Contract for the provision of services.
Do you want to exercise your right to withdraw from a contract for the provision of services?
You can tell us within the 14-day period from the date on which the contract is entered into.
Not sure about something? Here are some examples:
Example 1: “I bought a 10 lesson online course and I want to cancel the purchase and get a refund”
Example 2: “I bought a daily pass for the co-working space and I want to cancel the purchase and get a refund”
Example 3: “I bought credits to be able to use the printers and I want to return it and be refunded for the price paid”.